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How To Protect Your Business From Phishing And Spearphishing

Thomas Fox is president of Tech Experts, southeast Michigan’s leading small business computer support company.

One of the best ways to protect your business against these types of attacks is by educating your employees on the methods these criminals exploit to gain access to your employees and your sensitive information. But beyond that, there are some methods you can use in conjunction with education to help protect your business.

Pre-delivery
Using filters can help prevent malicious emails from reaching your employees’ inbox and is effective for preventing indiscriminate attacks but not targeted ones.

More useful, however, are solutions that not only filter emails before reaching the inbox but incorporating virus scanners, real-time intent analysis, reputation checks, URL checkers, and other assessments before any email reaching your employee. We have an offering that can help you prevent an attack before it even starts. [Read more…] about How To Protect Your Business From Phishing And Spearphishing

Windows Core OS: The Future of Windows

Jason Cooley is Support Services Manager for Tech Experts.

Microsoft Windows has been the leading PC OS for as long as I can remember. There have been many different versions through the years.

There have been favorites like Windows 3.1, XP, and Windows 7 – and less well-received versions, like ME (Millennium Edition) and Vista.

Windows tried a new approach with Windows 8, something they envisioned would take over mobile device platforms, and designed an OS that would be similar across many devices.

This never truly came to be as Windows 8 was generally not well received, and the mobile version wasn’t exactly a hit either.

Enter Windows 10. While there are problems from a technical standpoint, Windows 10 (as it currently stands) is a pretty user-friendly OS and continues to make improvements and security enhancements with the user in mind. Windows 10 spans many devices.

Smart TVs, cell phones, laptops, desktops, tablets, Microsoft’s Xbox One, and so many other devices have a version of Windows 10.

I stress the fact that these devices have a version of Windows 10 for a reason. These operating systems look and function very similarly, but each is a uniquely programmed version of Windows 10. Essentially, each device type has a custom operating system developed to look and run like Windows 10.

These operating systems are fine-tuned for the type of device they are running on. You wouldn’t have a great experience using Windows 10 for desktops on a cell phone. It would be much too resource-intensive and create a real battery use issue.

So what is Windows Core OS?

Windows Core OS is a new project underway by Microsoft. Windows Core OS would create a base version of Windows that could be installed on any type of device. This is great for users and developers alike.

While it will be a long time before Core OS is available, Microsoft is already using it for testing their new Hololens and other devices they’re currently showcasing. It is also a huge part of the development for operating systems that will thrive on foldable devices and mobile devices with more than one screen.

Currently, when a new type of device comes out, like a foldable screen phone, an all-new version of Windows 10 is written specifically for the phone.

It’s programmed from the ground up and works around the device specifications and limitations to create the closest thing to a normal Windows 10 experience as possible.

While many users who use Windows 10 on multiple platforms may not notice many differences, each version requires a lot of work and each device gets a lot of attention.

Windows Core OS would change everything. Microsoft is developing Core OS to be buildable and scalable.

It would allow for a base version of Windows that would run on any device.

Whenever devices are launched with new capabilities, features can be added instead of creating an entirely new operating system. This lightweight operating system will be used on every kind of device you could think of in the not too distant future and – sooner than you think – it will also be running on a lot of devices that you probably couldn’t dream of.

Top Reasons To Jumpstart Your Paperless Initiative

Want to “go paperless” with your company? See the many benefits of paperless business and learn how to jumpstart this initiative for effective results.

Many businesses toy around with the idea of “going paperless,” but what’s actually in it for the companies who decide to go through with it? To be sure, not all businesses are cut out to go paperless.

Certain documents in certain industries simply must be in paper form. Therefore, depending on your industry and unique company needs, you may end up unnecessarily complicating affairs if you try to do everything digitally.

At the same time, a great many companies will benefit significantly from making this change. Below, we’ll go over the specific reasons why it might be a good idea for your company. First, though, let’s define what going paperless actually means.

What does it really mean to “go paperless?”
The term “going paperless” simply refers to the shift from printed documents to digital documents. For example, instead of printing invoices, order forms, and tax documents, a company would issue all of these documents digitally, sending them via email or storing them as files.

What are the top reasons to “go paperless?”
You’ll save money. Cloud data storage is a lot less expensive than on-premise data storage. Moreover, on-premise data storage forces you to pay for the maximum amount of storage you may need upfront. With cloud storage, you can easily scale your storage capacity up or down, depending on your needs.

You’ll have document access from everywhere
Most businesses who go paperless store their documents in the cloud. When you do this, access to these documents is available wherever you can find an Internet connection.

This makes it easier to hire remote workers, send employees on work trips, and access important information even when you’re away from the office.

You’ll save time
Consider the time it takes to print, scan, copy, collate, organize, and store all of your paper documents. Additionally, remember that when you have a huge number of documents to contend with, protocols and systems must be developed, instituted, and monitored. Lastly, think about how long it takes to find a specific document within your files. All of these tasks are time- consuming, and in any business, time is money.

When you switch to a digital system of document storage, you’ll be saving an immense amount of time. Documents can be digitally created, copied, sent, edited, and stored.

There’s no need to run to the printer or search through endless boxes for the paper file you need. When searching for files, you can simply pop a few keywords into the search bar of your data storage system, and voilà — it will appear!

You’ll save space
Consider how much space you currently use to store paper documents. From old tax returns and invoices to printed data and memos, an accumulation of individual sheets of paper can actually take up quite a lot of room. Digital documents, on the other hand, are virtually invisible. As long as you have enough data storage capacity available, you’ll gain tons of physical space when you make the switch to a paperless system.

10 Tips For Navigating Microsoft Excel

Learn 10 tips to improve your mastery of Microsoft Excel, including tricks for navigating, adding, deleting, renaming and grouping worksheets within a workbook.

Microsoft Excel has become a powerful tool used in businesses of all types. What started (and is still used) as an accounting tool, the product now is ever-present in offices around the world. Mastering some key functions in Excel can help your users work more efficiently.

Here’s a look at 10 top navigation tips.

Use the arrow
If you have lots of worksheets open (Excel lets you have as many as 1,000) in your workbook, it can be difficult to find the one you need. On the bottom left are two black arrows that can be used to scroll through the different worksheets to find the one you need. Click on it and it becomes the active sheet.

You can also use the Ctrl key with the arrows to move to the first or last sheet. Right-clicking on either of the arrows brings up a pop-up window with a complete list of your worksheets. Click on the name and brings you to that worksheet.

Use the shortcuts
The following shortcuts can save you time moving through your workbook:

• Ctrl + Page Down: Go to the next worksheet
• Ctrl + Page Up: Go to the previous worksheet

Right-click to manage worksheets
Right-clicking on any worksheet brings up a list of helpful options. Here you can quickly change the worksheet color, rename a worksheet, or copy or delete it.

Insert a new worksheet
There are four ways to add a new worksheet to your workbook.

• Right-click on any worksheet tab and select the Insert option
• Shift + F11
• Click on the plus sign in a circle on the bottom right of the tab listings
• Go to the Home menu, go to the Cells section, click on Insert and select Insert Sheet

Delete a worksheet
Right-clicking provides you with the option to delete a worksheet. If there’s data in the worksheet a warning will appear.

You can also go to the Home tab in the Cells group and click on Delete and select Delete Sheet. A word of warning about deleting sheets. You cannot undo a sheet deletion.

Rename a worksheet
There are three options, from slowest to fastest:

• Go to the Home tab, click on the Cells group and the Format option. You’ll see a choice to Rename Sheet. This will activate the name box for the sheet
• Right-click on the worksheet tab and choose the rename option
• Double-click on the worksheet tab

Add a tab color
Large workbooks can make it difficult to organize and find a needed worksheet. Adding color tags to the worksheet tabs is a big help. Right-click on the tab, select Tab Color and choose the shade you want.

Move a worksheet
This is a simple tip. To move a worksheet, click the tab and hold. A mouse pointer will appear and you can move the tab to the spot you want.

Copy a worksheet
When you need to copy a worksheet within the same workbook, copying and pasting is not the best option. The copied data often does not look the same and can require a lot of time to fix.

Another option is to again click and hold the tab you want to copy, and hit the Ctrl key. Move to the spot you want to add the copied worksheet and a new tab will be added.

Group worksheets
When you want to add headers and footers or formatting to multiple worksheets, Excel does not have an intuitive solution. Using the Grouping function lets you handle several key tasks that apply to more than one sheet.

These tips will accelerate how fast work is done and give your employees more confidence and control of their Excel work.

Data Breaches Cost Healthcare $6.5M Or $429 Per Patient Record

Thomas Fox is president of Tech Experts, southeast Michigan’s leading small business computer support company.
Data breach costs are on the rise, with breach-related spending in the healthcare sector reaching $6.5 million on average, an IBM-sponsored report shows.

Data breaches cost the healthcare sector an average of $6.5 million per breach, over 60 percent more than all other business sectors, according to a Ponemon Institute report, sponsored by IBM. Other sectors spend about $3.9 million, on average.

Researchers interviewed 500 global organizations that experienced a data breach in the last year. The researchers found for the ninth consecutive year the healthcare sector is still the hardest hit financially by data breaches.

The costs are directly related to legal, technical, and regulatory functions, including patient notifications, breach detection and response, and lost business caused by reputational damage, loss of consumer trust, and downtime. [Read more…] about Data Breaches Cost Healthcare $6.5M Or $429 Per Patient Record

Has Windows 10 Deleted Your Programs?

Jason Cooley is Support Services Manager for Tech Experts.
With the litany of ongoing issues and quirks associated with Windows 10, we’ve come to expect hiccups but something is getting a lot of attention in the recent major upgrade patches.

Windows, silently and without notice, is deleting installed software.

While this can be infuriating, it is actually Microsoft attempting to look out for the average user. The belief is that the average user will not be able to deal with a program being non-functional, causing driver errors, or worse.

Although this makes sense, the issue isn’t the fact that you are being protected. It’s the lack of notification.

You upgrade to the latest version, go to use a program, and it’s gone. While someone who works in IT will likely know what happened, the average user is in the dark. The same people Microsoft are “protecting” are left scratching their heads with no explanation.

Let’s continue by acknowledging the fact that, even though these programs might have been uninstalled, the data associated with the program is likely safe.

Windows, during large feature updates, will create a Windows.old file. This will contain the previous version of Windows and the files associated with it.

The files that have seem to have vanished associated with your software? It’s tucked away in the Windows.old folder.

However, do not assume this is a safe place to leave the data. If you need to have the data, make sure to copy it from that folder. After a week or two, it will be gone.

So is the folder there just to catch the programs and files Windows decided to remove? Nope! The good news is the main purpose of this folder is to store the version of Windows from before the large feature update.

This will allow you to roll back to the previous installation and use your software again. Your associated files would be back as well.

What’s the catch? At some point, you are probably going to have to update. Windows is becoming increasingly strict about forcing updates to users at some point. The good news is that a lot of the incompatibility issues will already be resolved by the time you’re forced to update.

Granted, that’s not guaranteed, so if you have essential software that may not be compatible moving forward, you would want to investigate other options.

This shouldn’t be a problem for an average user. Normal everyday use programs like Microsoft Office will always be fixed when compatibility issues arise, assuming you are still using a supported version of the program as well. (Condolences to those of you still using Office 2007, but if it breaks, they aren’t going to fix it.)

There are options to delay updates by default, which could possibly save you from ever having to deal with this problem.

If you have to download programs to replace any outdated ones, be selective and make sure they’re from reputable sources.

At the end of the day, Microsoft isn’t trying to ruin your day, but some of these issues sure can do that, intentionally or not.

Give us a call if you have any questions about Windows 10 or application upgrades. We’re happy to help!

Password Versus Passphrase… Which Is Best?

Passwords are something you use almost every day, from accessing your email or banking online to purchasing goods or accessing your smartphone.

However, passwords are also one of your weakest points; if someone learns or guesses your password they can access your accounts as you, allowing them to transfer your money, read your emails, or steal your identity. That is why strong passwords are essential to protecting yourself.

However, passwords have typically been confusing, hard to remember, and difficult to type. In this newsletter, you will learn how to create strong passwords, called passphrases, that are easy for you to remember and simple to type.

Passphrases
Passphrases are a simpler way to create and remember strong passwords.

The challenge we all face is that cyber attackers have developed sophisticated and effective methods to brute force (automated guessing) passwords. This means bad guys can compromise your passwords if they are weak or easy to guess.

An important step to protecting yourself is to use strong passwords. Typically, this is done by creating complex passwords; however, these can be hard to remember, confusing, and difficult to type.

Instead, we recommend you use passphrases-a series of random words or a sentence. The more characters your passphrase has, the stronger it is. The advantage is these are much easier to remember and type, but still hard for cyber attackers to hack.
Here are two different examples:
Sustain-Easily-Imprison
Time for tea at 1:23

What makes these passphrases so strong is not only are they long, but they use capital letters and symbols. (Remember, spaces and punctuation are symbols.) At the same time, these passphrases are also easy to remember and type.

You can make your passphrase even stronger if you want to by replacing letters with numbers or symbols, such as replacing the letter ‘a’ with the ‘@’ symbol or the letter ‘o’ with the number zero.

If a website or program limits the number of characters you can use in a password, use the maximum number of characters allowed.

Using Passphrases Securely
You must also be careful how you use passphrases. Using a passphrase won’t help if bad guys can easily steal or copy it.

Use a different passphrase for every account or device you have. For example, never use the same passphrase for your work or bank account that you use for your personal accounts, such as Facebook, YouTube, or Twitter. This way, if one of your accounts is hacked, your other accounts are still safe.

If you have too many passphrases to remember (which is very common), consider using a password manager.

This is a special program that securely stores all your passphrases for you. That way, the only passphrases you need to remember are the ones to your computer or device and the password manager program. Never share a passphrase or your strategy for creating them with anyone else, including coworkers or your supervisor. Remember, a passphrase is a secret; if anyone else knows your passphrase, it is no longer secure.

If you accidentally share a passphrase with someone else, or believe your passphrase may have been compromised or stolen, change it immediately. The only exception is if you want to share your key personal passphrases with a highly trusted family member in case of an emergency.

Do not use public computers, such as those at hotels or Internet cafes, to log in to your accounts. Since anyone can use these computers, they may be infected and capture all your keystrokes. Only log in to your accounts on trusted computers or mobile devices.

Be careful of websites that require you to answer personal questions. These questions are used if you forget your passphrase and need to reset it. The problem is the answers to these questions can often be found on the Internet, or even on your Facebook page.

Make sure that if you answer personal questions you use only information that is not publicly available or fictitious information you have made up.

Can’t remember all those answers to your security questions? Select a theme like a movie character and base your answers on that character. Another option is, once again, to use a password manager. Most of them also allow you to securely store this additional information.

Many online accounts offer something called two-factor authentication, also known as two-step verification.

This is where you need more than just your passphrase to log in, such as a passcode sent to your smartphone. This option is much more secure than just a passphrase by itself. Whenever possible, always enable and use these stronger methods of authentication.

Mobile devices often require a PIN to protect access to them. Remember that a PIN is nothing more than another password. The longer your PIN is, the more secure it is. Many mobile devices allow you to change your PIN number to an actual passphrase or use a biometric, such as your fingerprint.

If you are no longer using an account, be sure to close, delete, or disable it. (This article is reprinted with permission from the SANS Security Center OUCH! newsletter.)

Are You Still Using Microsoft Windows Server 2008?

Microsoft will stop mainstream support for Server 2008 at the end of this year. This is a popular technology solution, so the end of support creates concern for many. Read on, and we’ll explain what this means and what you should do.

What Does 2008 Server End of Life Mean For Your Company?
Windows Server 2008 end of life means that Microsoft will no longer update this product unless a warranty compels them to do so.

Unfortunately, many businesses are still not ready. The reasons vary, but many company owners stay busy running their day-to-day operations. They just don’t have time for issues like this. And yet, this is a crucial server EOL that could cause many disruptions to your business if not dealt with promptly.

How Soon Should You Get A New Server?
You need to change over from the Windows 2008 Server and Windows 2008R2 to a supported server by the end of the year. That’s the very last moment you’ll have before support is no longer available.

Migrating all of your data, applications, and other IT solutions to new servers is a time-consuming and complicated process, so small businesses should not wait until the last minute.

By waiting, you place your technology assets in danger, and you could pay more for last-minute service. Think of this as an auto repair problem. The sooner you get it fixed, the less it will typically cost. Avoid extra costs and issues by upgrading your servers now.

What Other Problems Can Happen?
An end to bug fixes and those all-important security updates may be the ultimate deal breaker for you. Data managers will tell you that not having these fixes makes your data vulnerable to access by unauthorized parties.

Cybercriminals are on the look-out for ways to infiltrate your systems and steal sensitive data, and they know about the EOL for Windows Server 2008. Since Microsoft will no longer offer security updates and bug fixes for this server, this creates numerous loopholes in data security that could be exploited.

These security breaches can be avoided by installing a newer generation server with supported security updates.

What Should You Do?
There are many reliable servers available on the market today. This new generation of servers offers better efficiency, virtualization, faster speeds, and many other good attributes. Do some research to ensure that you get a proper replacement that will address all the functions that your organization requires.

How Do You Get Ready For The Upgrade?
Installing new servers can be challenging. You have to plan out the process so that everything is done correctly and during off hours, so it doesn’t disrupt your daily operations. The sooner you start, the better.

To plan for an infrastructure upgrade, rewrite and migrate all applications based on Server 2008 to a safe storage place. The new server may require some troubleshooting. Databases can be hosted on the Windows Server 2008 hardware as you install the new system.

During the transition, put a data protection infrastructure in place that will eliminate risks during the server upgrade. This will protect your data from problems with the old server and risks associated with the new system. While this will cost extra, the fines associated with a data breach are often far more expensive.

How To Protect Your Business From SHTML Phishing

Thomas Fox is president of Tech Experts, southeast Michigan’s leading small business computer support company.
Data security is vital to any business. Learn how SHTML phishing works and how to minimize the risk of your data falling into the hands of attackers.

Email phishing has been in the playbook of hackers since, well, email. What’s alarming is the scope in which criminals can conduct these attacks, the amount of data potentially at risk, and how vulnerable many businesses are to phishing attempts.

Here’s what you need to know to spot the hook and protect your data from being reeled in.

How Does Email Phishing Work?
A phishing email typically contains an attachment in the form of a server-parsed HTML (SHTML) file.

When opened, these shady files redirect the user to a malicious website often disguised as a legitimate product or service provider. [Read more…] about How To Protect Your Business From SHTML Phishing

Windows 10 Feature Updates: Changes Going Forward

Jason Cooley is Support Services Manager for Tech Experts.
Windows 10 and its updates have been an interesting ride to say the least. For IT professionals, like us at Tech Experts, Windows 10 updates have caused a myriad of problems in the last few years. You don’t have to be a Tech Expert to have experienced some of these problems.

Over the years it has not been abnormal for Windows Updates to cause issues for users. Third party software could potentially function different or not at all after updates. Your printer may stop working. You could lose a shortcut.

While inconvenient, it isn’t Microsoft intentionally causing you grief. To simplify it as much as possible, Microsoft makes changes they find necessary. Sometimes, those changes cause already installed software (and potentially any future installed software) to stop working.

These issues seem to be more prevalent in Windows 10 and there are more than a few I would classify as large scale issues. Microsoft attempts to fix issues that are reported, based on how impactful they are and how many users they affect. If a common sound driver isn’t working for 50% of Windows users, that would be a priority fix.

So where do these issues come from?
Windows has different types of updates. The large updates with major changes to the system are called Feature Updates. These updates have been rolling out twice a year and in the opinion of many, this is where the issues originate.

Twice a year, your system has a good chance of having something not work correctly for an unspecified amount of time. Not a great user experience. Feature updates are intended to create a better user experience, make needed changes, or improve functionality. The broken software, drivers, or even data loss are just free bonuses.

Additionally, Microsoft has two groups for how updates are sent out. If you are a Windows Insider, you get the upgrade first and act as a live tester to eliminate the worst of these issues. Then, once Microsoft determines they are ready to deploy to the second group of users, the feature updates push all of the changes all at once, for better or worse.

Good news ahead
I have been hard on the updates because of the level of frustration caused by them for consumers and professionals alike. Thankfully, Microsoft recently announced that next year it will start a new model for its update cycles. Instead of two major feature updates every year, there will be one major and one minor feature updates per year. The schedule will include major upgrades in the spring and minor upgrades in the fall.

There are more changes to the way updates work coming as well, and I believe they will help prevent many of the problems that the updates the last two years have caused.

There are changes to the deployment model coming as well. The Insiders will still receive the updates first, but the rest of the Windows users will catch a big break here.

Instead of the major feature update coming all at once, the feature changes and upgrades will be released slowly. As Microsoft’s John Wilcox notes, “we are using a controlled feature rollout (CFR) to gain better feedback on overall build quality, [so Slow Ring subscribers] may not see the new 19H2 features right away.”

These last two years haven’t been easy, but the new process will almost certainly save us a lot of time, alleviate a few headaches, and make for a better user experience.

Basically, what they were supposed to be doing all along.